Delivery and return

Delivery

All articles will be delivered as soon as possible; delivery time inside Switzerland is normally up to 10 working days. Deliveries outside Switzerland can take up to 20 working days. Some articles will take longer to deliver. This will be shown in the shop when the product is chosen. If any article is temporarily not available, the customer will be informed about the probable delivery date, as long as we have a valid address for the customer.  The orders will be sent by regular post. No responsibility will be accepted by the Gotthard Fanclub Online Shop for delays caused by circumstances beyond our control, e.g. changes to governmental permission or the law, disturbances in production, strikes or problems with acquiring the materials – also if the supplier is affected. This includes legally binding delivery dates. Under these circumstances the agreed delivery date will without notice be extended until the problem is solved. Gotthard FanClub Online Shop has the right to deliver part of the order if necessary. This must be accepted by the customer.

Right of Return

All orders from the Gotthard Fanclub Online Shop are legally binding. Exchange or return of the goods delivered is basically not possible, with the exception of deliveries which are not the same as those ordered or which have been damaged in transit or goods with inherent flaws.  It is the responsibility of the buyer to check that the package has not been damaged in the post (if necessary in the presence of the deliverer). If a damaged package (torn open etc.) is accepted, this means to the Post that the parcel has been confirmed as being sound. Claims for damages on the grounds of wrongful description, texts, price or late delivery are then ruled out.  Wrongly delivered or damaged goods must be reported by email within three working days after delivery.  Beyond this time limit, it is assumed that the goods are accepted.  Gotthard Fanclub Online Shop reserves the right to change the price and model or the availability of the goods.

Packing and delivery costs

The delivery charges depend on the total weight of the package which will be calculated. Extra costs for Customs fees could arise and will be paid by the customer.